1. Cancellation Policy

Once a student has completed the admission process and the payment is successfully made, the admission or fee payment normally cannot be cancelled by the parent/guardian, except under specific situations.

Cancellations will be considered only in the following cases:

• Duplicate payment for the same student and same fee
• Payment made by mistake for the wrong student or wrong class
• Technical issue during the transaction that results in an incorrect charge

To request a cancellation, please:

• Send an email to support@gtacademy.com
• Mention the student’s name, class, guardian’s mobile number, date and mode of payment
• Attach valid proof of payment (screenshot or transaction reference)

GT Academy reserves the right to approve or reject any cancellation request after verification and as per school guidelines.

2. Refund Policy

Refunds are applicable only under certain conditions and are subject to management approval.

Refunds may be considered in the following scenarios:

• Duplicate or accidental payment for the same fee
• Technical error resulting in an incorrect or failed transaction where the amount has been debited
• Admission withdrawal before the start of the academic session, as per school policy

If a refund is approved, it will be processed to the original source of payment within 7–14 working days, depending on the payment gateway and bank.

Refunds are NOT applicable for:

• Admission fee after the academic session has started
• Tuition fee for the period already attended
• Voluntary contributions, activity fees, event fees or special program registrations, unless explicitly stated otherwise

All refund decisions by GT Academy management shall be final and binding.